Shipping policy

SHIPPING & DELIVERY POLICY (INDIA ONLY)

Last updated: October 10, 2026

At DukaanJi (operated by MECHSTERS), we are committed to delivering your orders accurately, in good condition, and on time. We ship exclusively within the domestic boundaries of India.

1. PROCESSING & DISPATCH TIMELINES

  • Processing Time: We process and dispatch orders within 1 to 2 business days  (Monday to Saturday).
  • Orders placed on Sundays or official public holidays will be dispatched on the next working day.

2. ESTIMATED DELIVERY TIMELINE

  • Standard Delivery: Delivered within 3 to 7 business days depending on your PIN code and destination state across India.
  • Deliveries on Holidays: Deliveries are handled by our logistics partners during standard operating hours. Deliveries are typically not attempted on Sundays or national/bank holidays.

3. SHIPPING CHARGES

Shipping fees vary based on the package weight, dimensions, total cart value, and delivery location. Applicable shipping charges are calculated automatically and displayed at checkout before you make a payment.

4. ORDER TRACKING

Once your order is handed over to our courier partner, you will receive an automated notification (via Email / SMS / WhatsApp) containing your Tracking ID and a direct link to track your shipment. 

You can also track your order or inquire about shipping status by contacting our order helpline:
Helpline:+91 85869 69842
Email: mail@dukaanji.com

5. CASH ON DELIVERY (COD) ORDERS

If COD is available for your PIN code, an OTP or telephone verification may be conducted prior to dispatching your order. We reserve the right to cancel unverified COD orders.

6. FAILED DELIVERY & RETURN TO ORIGIN (RTO)

If a package cannot be delivered due to an incorrect/incomplete shipping address, customer unavailability after multiple delivery attempts, or refusal to accept the shipment: 

  • The shipment will be marked as Return to Origin (RTO) and sent back to our warehouse.
  • Prepaid Orders: For eligible refundable items, return shipping (RTO) charges incurred from the courier will be deducted from the total refund amount.
  • Re-shipping: If you request the order to be re-sent, applicable re-shipping charges must be paid prior to re-dispatch.

7. COURIER & LOGISTICS PARTNERS

To ensure fast and reliable delivery across Tier 1, Tier 2, and Tier 3 cities in India, we work with leading courier aggregators and logistics providers, including Shiprocket, DTDC, SmartShip, Blue Dart, Xpressbees, Shadowfax, and Ecom Express.

8. INSPECTION UPON DELIVERY

Please inspect your package outer box carefully upon receipt:

  • If the outer package appears visibly tampered with, opened, or heavily damaged, please refuse delivery or request the delivery executive to mark it as "Damaged/Tampered".
  • Report the issue immediately (within 48 hours) to mail@dukaanji.com along with photos/unboxing video as outlined in our Refund Policy.

9. CUSTOMER SUPPORT CONTACT

For any shipping or delivery concerns, our support team is available Monday to Saturday, from 9:00 AM to 7:00 PM (IST):

Company Name: DukaanJi (MECHSTERS)
Phone: +91 85869 69842
Email: mail@dukaanji.com