Legal notice

LEGAL NOTICE & SELLER INFORMATION

In compliance with the Consumer Protection (E-Commerce) Rules, 2020, the Information Technology Act, 2000, and the Legal Metrology Act, 2009, the mandatory legal, business, and nodal details for DukaanJi are provided below:

1. CORPORATE & REGISTERED BUSINESS DETAILS

  • Legal Entity Name: MECHSTERS

  • Brand Name: DukaanJi

  • GSTIN: 07ACBFM4487E1Z6

  • Registered Office Address: C-9, Sector-5, Rohini, Delhi - 110085, India

  • Website URL: https://dukaanji.com

2. CUSTOMER SUPPORT & HELPLINE

For order inquiries, shipping updates, returns, or general customer support, our team is available Monday to Saturday, 9:00 AM to 7:00 PM IST:

  • Customer Helpline: +91 85869 69842

  • Support Email: mail@dukaanji.com

  • Official Email: themechsters@gmail.com

3. MANDATORY GRIEVANCE REDRESSAL OFFICER

In accordance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, the contact details of the designated Grievance Officer for DukaanJi are set out below:

  • Entity Name: MECHSTERS (DukaanJi)
  • Office Address: C-9, Sector-5, Rohini, Delhi - 110085, India

  • Email: mail@dukaanji.com

  • Phone: +91 85869 69842

The Grievance Officer will acknowledge any consumer complaint within 48 hours of receipt and endeavour to resolve the grievance within 1 month from the date of receipt.