Refund policy

Last updated: October 10, 2026

At DukaanJi (operated by MECHSTERS), we strive to ensure a seamless shopping experience for our customers across India. Please read our policy carefully to understand your rights and options regarding returns, exchanges, and refunds.

1. GEOGRAPHIC SHIPPING RESTRICTION

  • DukaanJi operates and ships exclusively within India.

  • We do not accept international orders or ship to addresses outside the domestic territories of India.

2. RETURN WINDOW & ELIGIBILITY

Returns, free exchanges, and refunds are strictly applicable ONLY for:

  1. Damaged Items (damaged during transit)

  2. Defective Items (manufacturing defect)

  3. Incorrect Items (wrong item delivered)

We do not accept returns, refunds, or free exchanges for change of mind, buyer’s remorse, or customer ordering errors (e.g., selecting the wrong size, colour, or variant by mistake). We offer a 48-hour return policy, which means you have 2 calendar days after receiving your item to request a return.

To be eligible for a return:

  • The item must be in its original condition: unworn, unused, unwashed, with all original brand tags attached.

  • The product must be in its original packaging.

  • You must provide a valid tax invoice or proof of purchase.

3. HOW TO INITIATE A RETURN

To start a return, contact us at mail@dukaanji.com or +91 85869 69842 within 48 hours of delivery.

  • Return Processing Address: Because we fulfil orders from multiple fulfilment centres across India, our support team will confirm the exact return warehouse address once your return ticket is reviewed and approved.

  • Once your return request is approved, our team will arrange a reverse pickup from your shipping address (where reverse pickup courier service is available) or provide self-ship instructions.

  • Important: Items sent back to us without prior return authorization will not be accepted.

4. DAMAGES, DEFECTS & INCORRECT ITEMS

Please inspect your order immediately upon delivery. If you receive an item that is defective, damaged, or incorrect:

  • You must report the issue to us within 48 hours of delivery by emailing mail@dukaanji.com.

  • Please attach clear photos or a short unboxing video showing the damaged/incorrect product and outer shipping package.

  • Upon verification, we will arrange a free reverse pickup and issue a full replacement or refund at no additional cost to you.

5. NON-RETURNABLE ITEMS & EXCEPTIONS

The following categories of items are strictly non-returnable and non-refundable due to health, hygiene, and safety reasons:

  • Perishable goods (such as food, flowers, or plants).

  • Custom or personalized products made to customer specifications.

  • Personal care, cosmetics, and beauty products.

  • Hazardous materials, flammable liquids, or gases.

  • Gift cards.

Sale & Clearance Items: Sale items are final sale and cannot be returned for change-of-mind reasons. However, if a sale item arrives damaged, defective, or incorrect, it remains fully eligible for replacement or refund.

6. EXCHANGES

If you ordered the wrong size, color, or variant by mistake and still wish to request an exchange:

  • No Refunds: Returns and cash refunds are not permitted for ordering errors.

  • Customer Cost: If an exchange request is approved as an exception, you must bear the full cost of reverse pickup (return shipping) as well as the forward shipping cost for delivering the replacement item. These charges must be prepaid prior to dispatch.

  • Condition: The original item must be returned in unused, unworn, unwashed condition with all original brand tags and intact packaging.

7. REFUNDS & PROCESSING TIMELINES

  • Quality Inspection: Once your returned package reaches our Surat warehouse, it undergoes a physical quality check (typically completed within 2-3 business days).

  • Approval Notice: We will notify you via email/SMS regarding the approval or rejection of your refund.

  • Refund Credit:

    • Prepaid Orders: Approved refunds are credited directly back to your original payment method (Credit/Debit Card, Netbanking, UPI) within 5 to 7 business days.

    • COD (Cash on Delivery) Orders: We will request your UPI ID or bank account details (Account Number & IFSC) to transfer the refund amount directly via NEFT/IMPS within 5 to 7 business days.

  • If more than 10 business days have passed since your refund approval and you have not received it, please reach out to us at mail@dukaanji.com.